RWD’s podcast with some of the team behind the Consumer Financial Protection Bureau is a must listen for anyone in government. Even if you aren’t a designer or web person. The process is amazing and applicable to almost anything.
The CFPB’s Naa Marteki Reed:
“[A]t the CFPB we believe that people are people and that we’re serving all American consumers, no matter where or how they choose to engage with us, and we want to go ahead and create an experience for them that will be as complete as possible, no matter how they choose to engage with us.”
Government’s processes need more openness and less of a forced strive for accountability. It needs to approach projects and products with the broadest of audiences in mind. Great interview.